Sepha Expands North American presence with Engineering Lead

We are excited to announce the promotion of Ben Sproule to the role of Engineering Lead for our North American (USA) team. Based out of Harrison, Ohio, Ben will be at the forefront of delivering technical and engineering requirements. This strategic move is a testament to our commitment to support our valued customers in the territory and to delivering exceptional customer experience.

A transformational addition to the team

Ben is an experienced mechanical engineer who joined Sepha four years ago. He has worked on global projects & installations, new product developments and has specialist technical understanding of the full range of Sepha equipment. With a keen interest in package integrity and years of experience with Sepha’s leak testing equipment, especially Visionscan 3D, Multi-Q and Pakscan, Ben has become a subject matter expert (SME) in this area.

A team player, Ben is dedicated to helping customers and he will be a great asset and addition to the Sepha USA team. With his ability to link in with the technical team at Sepha HQ we feel Ben’s presence will bring our service and support to a new level.

Services & Support

The expansion comes with a series of direct benefits to potential and existing customers:

Installation & Training

Ben’s expertise will be instrumental in overseeing the installation, commissioning, validation (IQ/OQ), and training of Sepha products across North & South America. This will ensure a seamless integration of our solutions into customers operations, guaranteeing optimal performance from the outset.

Enhanced Technical Support

As a dedicated link between Sepha’s products and the commercial team, technical support will be streamlined, responsive and tailored to meet customers’ specific needs, leading to quicker issue resolution and minimised downtime.

Direct access to Expertise

As the main point of contact for post-sales technical and support requests, Ben will provide a direct line to customers. This will facilitate efficient troubleshooting, ensuring operations continue unhindered.

Heightened Customer Relations

Ben’s close collaboration with both the Operations and Commercial teams underscores our commitment to delivering world-class customer services.

Exploring new horizons

Whether you are an existing customer or are interested in CCIT & Leak Test solutions, Low volume Blister Packaging machines or Deblistering solutions, the North American team is here to help. Customers can expect tailored advice that address their unique project requirements.

“Sepha’s expansion in North America, with Ben Sproule stepping into the role of Engineering Lead, reaffirms our dedication to serving our customers with excellence,” adds Paul Smith, Managing Director Sepha. “We encourage both current and potential customers to reach out for a comprehensive discussion of their packaging and testing requirements.”